Rules & Policies
The following items are prohibited from the Event Site.
- Weapons of any kind
- Illegal substances (including narcotics) or drug paraphernalia
- Medical or recreational use marijuana
- Aerosol cans or sprays (including sunscreen)
- Framed or large backpacks (larger than a 20 x 15 x 13)
- Glass containers
- Outside food or beverages
- Bicycles, rollerblades, skateboards, scooters, or motorized vehicles of any kind
- Large chains or spiked jewelry
- Fireworks, sparklers, or incendiary devices
- Chinese Lanterns
- Coolers of any size
- Tents or canopies of any kind
- Video recording equipment
- Professional still camera equipment (no detachable lenses, tripods, large zoom lenses)
- Tripods, Monopods, and Selfie-sticks
- Audio recording equipment
- Flags and/or flagpoles
- Soccer balls, footballs, Frisbees, or other projectiles
- Focused-light devices, including laser pointers
- Items intended for sale/promotion
- Water guns, water balloons, and/or any other kind of water projectile
- Pets (except service animals with a current rabies certification)
- Any item that can be used as a means to disturb the peace, endanger the safety of the crowd,
and/or inflict damage to people and goods
The following items are allowed on the Event Site.
- Sunscreen (non-aerosol)
- Beach blankets and towels
- Non-professional cameras
- One (1) empty water bottle up to one (1) liter in size
- Baby stroller or small wagons if attending with children
- Sealed, unopened packs of cigarettes
- Sealed, unopened tampons
- Bag chairs or folding lawn chairs (subject to inspection)
- Prescription and OTC medications subject to specific conditions*
- CamelBak-style water bladder systems subject to specific conditions**
* Prescription medications are allowed only in the original prescription bottle, any persons
attempting to bring in prescription medication must have a government-issued photo
identification card that matches the name printed on the prescription, and the pills in the
bottle must match the description printed on the prescription. Further, if a patron has mixed
multiple pills in a single prescription container or if a person is attempting to enter with
prescription pills in a non-prescription container, medical representatives should be involved
to make the final determination about whether or not such pills are to be allowed in the venue.
Over-the-counter medications are allowed in provided that they are new and the original,
** CamelBak-style water bladder systems are allowed empty into the Event Site, however the
water bladders themselves must be capable of being removed from the carrier and must be
transparent enough to allow security to visually inspect the empty bladder. CamelBak-style
water bladder carriers must have no more than two (2) main compartments and one (1) small
compartment – anything larger will not be allowed. Any CamelBak-style water bladder system that
has a bladder that cannot be removed from the carrier and/or is opaque enough to prevent visual
inspection will not be allowed into the Event Site.
Entry Conditions for Guests
The following additional conditions are for guests entering the Event Site.
• All guests and their belongings are subject to search.
• Any prohibited item that is surrendered to security at search points will not be returned.
• Allowed and Prohibited lists are subject to change.
• The Event and private security personnel at the entrances reserve the right to make the final
determination on allowed and not allowed items.
TICKET PURCHASE AND FESTIVAL TERMS AND CONDITIONS
Any purchase or possession of tickets (including wristbands, the “Ticket(s)”) for the Mid-
America Music Festival (the “Festival”) constitutes the irrevocable acceptance of, and the
agreement to be bound by, all of the terms and conditions contained herein, by you as either
the purchaser, custodian or bearer of the Ticket(s) (hereinafter referred to as “You” or
“Your”). You further acknowledge and agree that Eleven Thirteen Sixty-Nine, LLC may, from time
to time, modify, add, remove, supplement, amend, update or otherwise revise any or all of the
terms and conditions contained herein from time to time, without advanced, direct or individual
notification to you (collectively “Revise or Revision(s)”) and which Revisions shall, at the
sole and absolute option of Eleven Thirteen Sixty-Nine, LLC, relate back to the date of
purchase. Eleven Thirteen Sixty-Nine, LLC shall have the right to periodically Revise all or
some of the terms or conditions specified herein by posting such Revisions on Eleven Thirteen
Sixty-Nine’s website located at bottlerocknapavalley.com (the “Site”). If you do not agree to
be bound by these terms and conditions, do not purchase Tickets.
Your Ticket shall at all times be deemed a revocable license issued by Eleven Thirteen Sixty-
Nine, LLC, as the licensor hereunder or its respective designee(s) (“Eleven Thirteen Sixty-
Nine,” and sometimes also referred to as, “we,” “our” or “us”) for the sole purpose of
accessing the venue which the Festival is scheduled to occur (the “Venue”) and for attending
the Festival (the “License”). The License may, at the sole and absolute option of Eleven
Thirteen Sixty-Nine, be revoked at any time by Eleven Thirteen Sixty-Nine, with or without
additional notification to You, which includes denying You access to the Venue upon or due to
any violation, or suspected violation of any or all of these terms and conditions or for any
violation or suspected violation of any applicable laws, policies, rules or regulations, as
determined by Eleven Thirteen Sixty-Nine.
LOST, STOLEN OR DESTROYED TICKETS.
Eleven Thirteen Sixty-Nine, its processors and agents assume no legal, financial or other
liability whatsoever for any lost, stolen, destroyed or mislaid Tickets. Following the delivery
of Your Tickets, You assume 100% risk of loss relating to the Tickets, including any risks of
loss associated with lost, stolen, mislaid, or destroyed Tickets.
Tickets purchased by You are intended for personal use only. If You obtain Your Ticket(s) from
any unauthorized source(s), You fully assume all risks associated with such Ticket(s),
including that such Ticket(s) may have been reported lost or stolen or that such Ticket(s) may
be counterfeit and in all cases, such Ticket(s) shall be voidable and dishonored by Eleven
Thirteen Sixty-Nine with or without advanced notification to You. You agree that the resale, or
the attempted resale by You of any Ticket at a price greater than the face value is strictly
prohibited and constitutes a violation of these terms and conditions. In such cases, including
any profiting by reselling, trading, or brokering Tickets purchased through the Site, Eleven
Thirteen Sixty-Nine shall have the right to cancel all or part of the applicable ticket order
or may, at Eleven Thirteen Sixty-Nine’s sole option, elect to put all or part of Your order and
all or part of other pending orders in Your name at Will Call. If Eleven Thirteen Sixty-Nine
cancels Your tickets, a refund for the face value of the tickets, minus a $25 per ticket
processing fee, will be issued to the purchaser of record and no other service, processing, or
shipping fees shall be refunded. Eleven Thirteen Sixty-Nine reserves the right to cancel Your
order(s) without notification for violating or the suspected violation of the terms and
conditions of this provision. Eleven Thirteen Sixty-Nine also reserves the right to investigate
all orders suspected to be in violation of this provision and shall be the final arbiter
regarding violations or potential violations hereunder.
NOT REDEEMABLE FOR CASH.
Your Ticket is not redeemable for cash.
CHANGES TO LINE-UP, DATE OR VENUE
Eleven Thirteen Sixty-Nine, shall at any time prior to the Festival, have the right to change
the Venue, Artist Lineup, Festival Times, Festival Dates or any or all other components of the
Festival, at any time, with or without advance notification to You and without any compensation
to You. If you do not agree with ANY OF the terms and conditions set forth in this Paragraph
OR AGREEMENT, do not purchase Tickets.
FESTIVAL CANCELLATION BY Eleven Thirteen Sixty-Nine
Upon the occurrence of an Festival cancellation by Eleven Thirteen Sixty-Nine, Eleven Thirteen
Sixty-Nine shall have the option to either: (a) elect to issue a refund to the Ticket purchaser
of record in an amount equivalent to the face value of Tickets only (or a pro-rata portion
thereof, in the Festival of a partial cancellation) or (b) reschedule the Festival for a future
date within the 12-month period immediately following the Festival cancellation by the Eleven
Thirteen Sixty-Nine. In cases of the rescheduling the cancelled Festival for a future date,
You shall not be entitled to refund.Purchasing Tickets pursuant to these terms and conditions
subjects You to a high degree of risk relative to possible Festival cancellations. If you do
not agree with ANY OF the terms and conditions AS set forth in this Paragraph OR AGREEMENT, or
if you do not agree with, or agree to assume the allocation of risk TO YOU AS SET FORTH
HEREUNDER, do not purchase Tickets.
REFUNDS DUE TO CANCELLATION BY Eleven Thirteen Sixty-Nine
In the Festival of Eleven Thirteen Sixty-Nine’s election to issue refunds under subparagraph
(a) of this Paragraph 7 hereunder the following shall apply: Eleven Thirteen Sixty-Nine shall
issue refunds, on a pro-rata or “per day” basis for multi-day Festivals, as applicable. For
purposes of determining any pro-rata refunds due, Eleven Thirteen Sixty-Nine shall only be
required to issue refunds in “whole days” and once Venue gates open, the Festival on that
particular date shall be deemed to have been delivered in its entirely and not subject to
refund. You shall only be entitled to refunds for those days for which You purchased Tickets
and for which Venue access was never granted during the course of an entire day. Delayed gate
openings shall not be subject to refunds. Under no circumstances shall You be entitled to a
refund of any shipping, handling or other processing fees. Purchasing Tickets pursuant to
these terms and conditions subjects You to a high degree of risk relative to possible Festival
cancellations. If you do not agree with these terms and conditions set forth in this Paragraph
or as otherwise set forth in this agreement, or if you do not agree with, or agree to assume
the allocation of risks that is being transferred to You hereunder, do not purchase Tickets.
FORCE MAJEURE EVENTS
Upon the occurrence of an Festival Cancellation due to reasons other than by as specified in
Paragraph 7 above (“Festival Cancellation By Eleven Thirteen Sixty-Nine”), including but not
limited to, events outside Eleven Thirteen Sixty-Nine’s control, acts of God, riots, wars,
insurrection of military power, civil rebellion, production delays, strikes, hurricanes,
tropical storms, earthquakes, floods, natural disasters or inclement weather (regardless of
severity), Eleven Thirteen Sixty-Nine shall, at its sole and absolute option (a) have the
right, but not the obligation, to issue You a refund (including partial refunds on terms
specified or contemplated in Paragraph 8 above) or shall at its option, (b) elect to postpone
the Festival or (c) cancel the Festival without further legal or financial obligation or
liability to you, including the obligation to issue You a refund or to reschedule the Festival.
Purchasing Tickets pursuant to these terms and conditions subjects You to a high degree of
risk relative to possible Festival cancellations. If you do not agree with these terms and
conditions set forth in this Paragraph or as otherwise set for in the agreement, or if you do
not agree with, or agree to assume the allocation of risks that is being transferred to You
hereunder, do not purchase Tickets. If Eleven Thirteen Sixty-Nine elects to issue a refund,
the Ticket purchaser of record shall be refunded in an amount equivalent to the face value of
Ticket(s) only. If Eleven Thirteen Sixty-Nine elects to reschedule the Festival for a future
date, You may not be entitled to a refund. Under no circumstances shall You be entitled to a
refund of any shipping, handling or other processing fees.
POSTPONEMENT OF FESTIVAL
Unless otherwise specified herein, at all times prior to the Festival, Eleven Thirteen Sixty-
Nine reserves all rights to cancel or postpone the Festival or to change the Venue, the artist
lineup, time, the date of the Festival or other Festival-related components without any
obligation by Eleven Thirteen Sixty-Nine to give You additional or prior notice or
NOTIFICATION OF FESTIVAL CANCELLATION OR POSTPONEMENT
If an Festival is cancelled or postponed, whether in whole or in part, or if the Venue is
closed, Eleven Thirteen Sixty-Nine shall post a notification on the Site relating to such
cancellation or postponement.
ALL SALES FINAL. ALL TICKET SALES ARE FINAL, THERE SHALL BE NO TICKET REFUNDS AND/OR TICKET
This Festival is a “Rain or Shine” Festival. This Festival is “Standing Room Only.” Unless
otherwise specified herein to the contrary, there shall be NO refunds or exchanges relative to
Ticket purchases. If you do not agree with these terms and conditions set forth in this
Paragraph or as otherwise set forth in this agreement, do not purchase Tickets.
“WILL CALL” TICKETING AND ACCEPTANCE
Will Call Tickets are Virtual Tickets. You accept delivery of Your Will Call Ticket immediately
upon Your purchase of the Will Call Ticket.
TICKET CONFIRMATIONS; PROOF OF DELIVERY
Your Ticket order confirmation shall serve as conclusive and indisputable proof of Delivery of
Your Ticket. You agree to notify Eleven Thirteen Sixty-Nine prior to the start time of the
Festival if you have not received Your Ticket.
ASSUMPTION OF RISKS
You assume any and all risks, whether expressly set forth herein, as well as, any other risks
and dangers incidental or in any way relating to your presence during the Festival, including
any risks that occur prior, during or after the Festival or any risks that are not foreseeable,
such as, any and all risks arising from or relating to the acts or omissions of others
(including Artists, Festival attendees, the Venue owners or operators and its staff, employees
and agents; or the Festival organizer, its affiliates, subsidiaries, officers, directors,
employees, members, partners, agents or designees).
Lost or Stolen Property
Festival organizers and their respective Indemnitees (defined in paragraph 18 below) shall not
be held responsible, financially or otherwise, for any personal property that is left, lost,
stolen, destroyed, confiscated, damaged or misplaced anywhere in the Venue or during the
Festival, regardless of fault. You assume all risks of loss associated with the loss or
damage to Your personal property.
You assume all risks of personal injuries relating to Your attendance of the Festival
including, but not limited to hearing loss, seizures and other health conditions incidental,
relating to or arising from extremely loud music and sounds; strobe, hydro, pyrotechnic,
animatronic lighting and other special effects, such as flashing lights, rapidly changing or
alternating images, the use of fog, haze or smoke with theatrical stage lighting, laser
projections and fireworks during the Festival and whether such injuries occur subsequent to the
LOUD MUSIC AND SPECIAL EFFECTS WARNING.
All or designated areas of the Venue during the Festival may be subject to extremely loud music
and sounds, as well as, strobe, hydro, pyrotechnic, animatronic, lighting and other special
effects, including flashing lights, rapidly changing or alternating images, the use of fog,
haze or smoke with theatrical stage lighting, laser projections and fireworks. Women who are
pregnant and individuals who suffer from certain health conditions, including seizures, light
sensitivity or any other health condition that could be aggravated by these special effects
should consider this warning before attending the Festival, as such special effects may cause
or induce seizures, diminished or hearing loss and other health conditions.
In exchange for additional consideration, the receipt and sufficiency of which is acknowledged
herein by You and Eleven Thirteen Sixty-Nine, You agree to defend, covenant not to sue,
indemnify, save and hold harmless and forever release, Eleven Thirteen Sixty-Nine, Black Silo
Winery, and all their respective subsidiaries, affiliates, officers, directors, principals,
members, employees, authorized agents, predecessors, assigns, successors, licensees and
designees (collectively the “Indemnitees”) from any and all injuries (whether personal
injuries, property damage or otherwise), demands, suits, and/or claims relating in any way to
the Festival, to the maximum extent permitted by applicable law.
RIGHT TO RECORD AND EXPLOIT YOUR IMAGE
In exchange for additional consideration, the receipt and sufficiency of which is acknowledged
herein by You and Eleven Thirteen Sixty-Nine, Eleven Thirteen Sixty-Nine shall have the right
to publish, print, display or otherwise publicly use for purposes of trade or for any
commercial or advertising purpose the name, image, portrait, photograph, voice or other
likeness of You without Your additional express written or oral consent. Eleven Thirteen
Sixty-Nine shall also have the right, but not the obligation, to use Your name, image,
portrait, voice, photograph, or other likeness in connection with the resale or other
distribution of literary, musical, or artistic productions or other articles of merchandise or
property without Your additional consent in connection with any sale or distribution thereof.
You further acknowledge and agree that Eleven Thirteen Sixty-Nine shall be the sole and
exclusive owner of any work containing Your image. In exchange for additional consideration,
the receipt and sufficiency of which is acknowledged by You and Eleven Thirteen Sixty-Nine,
Eleven Thirteen Sixty-Nine shall also have the right to record, utilize, publish, print,
display, exploit and publicly use Your name, image, likeness and voice in medium, whether not
existing or hereinafter created, including via any broadcast, re-broadcast, live stream,
recording or other reproduction of Your image at or about the Festival, and whether in or out
NO ILLICIT DRUGS; NO WEAPONS
Eleven Thirteen Sixty-Nine and the Venue maintains a zero tolerance policy regarding the
illegal or illicit drug use at the Venue or otherwise during the Festival. You knowingly,
intelligently and voluntarily consent to be searched by Eleven Thirteen Sixty-Nine for the
presence of illegal or illicit drugs, weapons and/or other prohibited items prior to or during
Your presence at the Festival or Venue and agree that the discovery of any prohibited items
shall constitute a violation of Eleven Thirteen Sixty-Nine’s anti-drug policies and shall
correspondingly give Eleven Thirteen Sixty-Nine the right to immediately revoke Your License to
access the Venue, to attend the Festival and to deny You any future admission to the Festival
or Venue without any legal or financial liability to You. In exchange for additional
consideration, the receipt and sufficiency of which is acknowledged by You and Eleven Thirteen
Sixty-Nine, You correspondingly agree to defend, covenant not to sue, indemnify, save and hold
harmless and forever release, Indemnitees for any losses, whether personal injury or property
damage, resulting from or relating to Your illicit drug use, Your use of weapons or anything in
violation of these terms and conditions.
PROHIBITED ITEMS AND ACTIVITES.
The following items and activities are strictly prohibited at the Festival: the use of cameras,
video or audio recording equipment; outside food or beverages; unauthorized vendors or
performers; handing out fliers or leaflets; pets; oversized bags (permitted bags will be
subject to search); skate boards, roller skates, bikes or the like; wagons; fireworks; radios
or other music players; placards or signs; illegal conduct of any kind; conduct that
unreasonably interferes with the enjoyment of the Festival by others or poses a threat to
public safety, as determined in the sole discretion of Eleven Thirteen Sixty-Nine. Eleven
Thirteen Sixty-Nine Entertainment reserves the right to terminate Your License to the Venue at
anytime if You engage in any prohibited activities.
Eleven Thirteen Sixty-Nine shall, at all times, have the right to assign or delegate any or all
of its rights, title and interests or duties hereunder without notification to, or consent by,
You agree that the terms and conditions contained herein, and as amended from time to time by
Eleven Thirteen Sixty-Nine, represent the entire agreement between You and the Eleven Thirteen
Sixty-Nine with respect to its subject matter hereof, and shall supersede and replace all prior
contemporaneous understandings, communications, and agreements, written or oral, regarding such
ARBITRATION OF DISPUTES.
Notwithstanding anything contained herein to the contrary, You agree that any disputes arising
from or relating to Your purchase of Tickets hereunder or any related transaction relating to
the use of the Site or its services or any relationship or dispute between You and Eleven
Thirteen Sixty-Nine or You and any company or person employed by or which is affiliated with
either Eleven Thirteen Sixty-Nine, this Agreement and/or any policies or practices of any of
the above mentioned companies or persons (a “Dispute”) shall only be resolved subject to FINAL
AND BINDING ARBITRATION as set forth in this section, and may only be resolved through an
individual arbitration governed by the Federal Arbitration Act or by the applicable sections of
Missouri law to the maximum extent permitted by applicable law. THE PARTIES TO THIS
AGREEMENT GIVE UP THEIR RESPECTIVE RIGHTS TO GO TO COURT in connection with any Dispute and
that such rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY. NO PARTY TO
WHICH THIS AGREEMENT APPLIES SHALL BRING OR PARTICIPATE IN ANY CLASS ACTION OR OTHER CLASS
PROCEEDING IN CONNECTION WITH ANY DISPUTE. No party bound by this Agreement agrees to class
arbitration or any other arbitration proceedings where a person brings a Dispute as a
representative of other persons. The parties shall participate in non-binding mediation before
commencing any arbitration (or taking any other action). If the parties are unable to resolve
a Dispute by informal means, the arbitration of Disputes will be administered by the American
Arbitration Association (AAA) in accordance with Commercial Arbitration Rules, and if deemed
appropriate by the arbitrator, the Supplementary Procedures for Consumer-Related Disputes, to
be held in Missouri. Any proceeding to enforce this arbitration agreement
must be brought in the state or federal courts located in the City and County of Missouri, to the exclusion of all other forums. This Agreement shall be governed and
construed in accordance with the laws of the State of Missouri, notwithstanding any contrary
choice-of-law principles, and all claims relating to or arising out of this Agreement, or the
breach thereof, whether sounding in contract, tort or otherwise.
In light of Your agreement to all the terms and conditions contained herein, including that
“there shall be NO refunds or exchanges relative to Ticket purchases” as set forth in Paragraph
11, You further agree, in conformity therewith that, in no event shall you commence a
chargeback dispute with Your credit or debit card relative to the Tickets or services purchased
hereunder or regarding any amounts forfeited hereunder any or similar charge reversal. You
further agree that Eleven Thirteen Sixty-Nine shall not have a legal obligation to mitigate any
of its potential or actual losses sustained hereunder.
FOREIGN CURRENCY REFUNDS
Eleven Thirteen Sixty-Nine shall not be responsible for any exchange rate losses incurred
during the order or refund process. Eleven Thirteen Sixty-Nine shall not be obligated to issue
refunds to Ticket purchasers who have mistakenly purchased tickets in a currency other than the
By making a purchase of Ticket(s), You acknowledge and agree that You are at least 13 years of
age. You cannot share or duplicate tickets. Tickets shall not be used for advertising,
promotion (including contests and sweepstakes) or other commercial purposes without the express
written consent of Eleven Thirteen Sixty-Nine.